FAQ's

Welcome to our FAQ page. Here you'll find answers to the most common questions about our store, products, orders, and more.

🛍️ Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments.

Q: How do I know if my order was successful?
A: After placing an order, you will receive a confirmation email with your order details. If you don’t see it, check your spam folder or contact us.

Q: Can I cancel or change my order?
A: Orders can only be modified or canceled within the first 2 hours of purchase. Please contact us immediately at grohlashandbrow@gmail.com.

🚚 Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use it to track your package in real time.

Q: How long does delivery take?
A: Estimated delivery is:

Local orders: 2–5 business days

International orders: 7–15 business days

📦 Returns & Refunds

Returns & Refund Policy

We want you to love every product you purchase from us. If you’re not completely satisfied, we’re here to help.

30-Day Money-Back GuaranteeWe offer a 60-day money-back guarantee 

If for any reason you’re not happy with your purchase, you may return it within 60 days of receiving your order for a full refund (excluding original shipping costs).

How to Request a Return

  1. Contact Us

    Email our team at grohlashandbrow@gmail.com with your order number and reason for the return.

  2. Return Authorization

    Once your return is approved, we’ll send you instructions for shipping the item(s) back to us.

  3. Send It Back

Q: When will I receive my refund?
A: Once your return is received and inspected, your refund will be processed within 5–7 business days.

🧾 Products & Inventory

Q: Are your products genuine and high-quality?
A: Absolutely. We ensure that all our products are sourced from reputable suppliers and undergo quality checks before shipping.

Q: What if an item is out of stock?
A: If a product is unavailable, you can sign up to be notified when it’s back in stock, or contact us for alternatives.